1. General Policy
We strive to ensure that all our customers are satisfied with their purchases. However, we understand that circumstances may arise where a refund is necessary. Please read the following guidelines to understand our refund process.
2. Eligibility for Refund
- We offer refunds for products or services that are defective, damaged upon arrival, or significantly different from what was advertised.
- Refunds may also be provided for cancellations made within a specific timeframe, as outlined in our shipping policy.
- To be eligible for a refund, you must provide proof of purchase, such as a receipt or order confirmation.
3. Non-eligible Items
The following items are generally not eligible for refunds:
- Services that have already been rendered.
- Sale items.
- Customized or personalized items.
- Items returned without prior authorization or beyond the specified return period.
4. Refund Process
If you believe you are eligible for a refund, please follow these steps:
- Contact our customer support team within 30 days of receiving your order.
- Provide detailed information about the issue, including photographs if applicable.
- Our team will review your request and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 3-5 business days depending on your banking institution.
5. Late or Missing Refunds
If you haven’t received a refund within the specified timeframe, please take the following steps:
- Check your bank account or contact your credit card company, as there may be a delay in processing.
- If you’ve done this and still have not received your refund, please contact us at info@ashevillesteel.net.
6. Changes to This Policy
We reserve the right to modify or update this refund policy at any time. Any changes will be effective immediately upon posting on our website. It is your responsibility to review this policy periodically for changes.
7. Contact Us
If you have any questions about our refund policy, please contact us
Phone: (828) 606-7266
Email: info@ashevillesteel.net